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ChangeGuard

Privacy Policy

Last updated October 19, 2026

This Privacy Policy describes how ChangeGuard ("we", "us" or "our"), the operator of changeguard.app, collects, uses and shares information in connection with the website and the ChangeGuard service (together, the "Service"). The Service is offered to businesses in the United States and Brazil. Effective October 19, 2026. Capitalised terms not defined here have the meaning given in the Terms of Service.

1. Information we collect

  • Account information: email address, username and a password, which we store only in hashed form.
  • Customer Content: the pages you designate for monitoring, the schedules, rules and notes you create, any site credentials you choose to store (encrypted at rest and used only to load the pages you designate), and the snapshots, documents, comparisons and summaries the Service produces.
  • Plan and usage information: the Plan you select, the number of pages monitored and checks run, and similar records needed to operate and bill the Service.
  • Billing information: your subscription status as reported by our payment processor. We do not receive or store payment card numbers.
  • Technical information: IP address, browser type, device information, timestamps and similar server logs generated when you use the Service.
  • Site usage information: a random identifier stored in a cookie set by our own server, together with the pages of the website and the screens of the application you view and how long each is open, how you use the pages of the website (such as how far you scroll, which common questions you expand and the figures you enter in the pricing calculator), the links you follow, the actions you take in the application (for example adding a page or turning on an alert), the site that referred you, any campaign tags in the address you arrived from, your browser's language, your IP address and the approximate location (city, region, country and the map coordinates of that area) and network derived from it, and your device, browser, screen size, colour scheme, time zone and the appearance you choose in the application. The identifier is connected to your account when you sign up or log in. See Section 4.
  • Correspondence: messages you send us, including support requests.

2. How we use information

We use the information described above to provide, operate, maintain and improve the Service; to run the checks you schedule and deliver the alerts and digests you opt into; to process payments and manage your Plan; to secure the Service, prevent abuse and troubleshoot problems; to understand how visitors find and use the website and the application, and how people get from visiting to signing up; to respond to your requests; to comply with legal obligations; and to enforce our Terms of Service. We do not sell personal information, and we do not use Customer Content for advertising or for any purpose other than providing the Service to you.

3. How we share information

We share information only with the following categories of recipients:

  • Service providers that process information on our behalf, namely a payment processor and an email delivery provider, each permitted to use it only to provide its service to us.
  • Services you connect, such as a team chat tool or your own systems: when your workspace sends alerts there or reads its data through our API, what those alerts and answers hold, such as the changes found, page addresses, titles and set names, keywords and links to view a change, goes to the service you chose, under its own terms.
  • Professional advisers, such as accountants or lawyers, where necessary.
  • Authorities and other parties where required by law or legal process, or to protect the rights, property or safety of ChangeGuard, our customers or others.
  • A successor in connection with a merger, acquisition, financing or sale of assets, subject to this Policy.

Summaries of detected changes are generated on systems we operate. Customer Content is not sent to third-party artificial intelligence providers.

4. Cookies, tracking and Do Not Track

Our own server sets one cookie, named cg_vid, which holds a random identifier and nothing else. It lets us tell a returning visitor from a new one and connect what someone does on the website with the account they later create. It is set and read only by changeguard.app, is not shared with anyone, and expires after 400 days; you can delete it in your browser at any time, and the website and the Service keep working without it. The application also stores a session token in your browser so that you remain signed in. We do not use third-party analytics, advertising or tracking cookies or scripts, and no third party collects personal information about your online activities across different websites through the Service. The Service does not respond to browser "Do Not Track" or Global Privacy Control signals; the first-party measurement described here happens either way.

5. Security

We maintain administrative, technical and physical safeguards designed to protect information against unauthorised access, loss or misuse, including encryption of stored credentials and encrypted connections. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Retention

We retain information for as long as your account is active and as necessary to provide the Service, comply with legal obligations, resolve disputes and enforce our agreements. Deleting a page removes it from monitoring; closing a workspace or account removes its pages, history and members from the Service. Residual copies may persist in backups for a limited period before being overwritten.

7. Your choices

You can review and change your email address, username and password, sign out other sessions, and turn any alert or digest on or off from Settings in the Service. Alert and digest emails include an unsubscribe link. You can leave a workspace, delete one you own, or close your account from the Service. To request access to, correction of, or deletion of information we hold about you, contact us at the address below; we may need to verify your identity before responding.

8. Children

The Service is intended for business use and is not directed to individuals under 18. We do not knowingly collect personal information from children.

9. Location of processing

The Service is operated from the United States, and information is processed and stored there. The Service is not directed to persons in the European Union or other jurisdictions outside the United States and Brazil. By using the Service you consent to the transfer, processing and storage of information in the United States.

10. Changes to this Policy

We may update this Policy from time to time. When we do, we will revise the "Last updated" date above; if the changes are material, we will also notify you by email to the address on your account or by a notice in the Service. Your continued use of the Service after a change takes effect constitutes acceptance of the updated Policy.

11. Contact

Questions or requests about this Policy: hello@changeguard.app.